Principal Engineer - Service Now

Principal Engineer – Service Now – Now Assist AI Agents

Job Description

**Role:**

- Principal Engineer for ServiceNow focusing on Now Assist AI Agents

- Lead the development of modern Service Management and Automation solutions,

primarily in Healthcare

- Design, develop, and own AI agent platform components, including prompt

engineering, integrations, and workflows

- Act as a technical and functional consultant for ServiceNow implementations

utilizing AI and the Now Assist platform

- Provide architectural guidance, deep product knowledge, and best practices

- Translate customer needs into scalable solutions and manage customer

engagement, including scope and risk management

- Enable and mentor team members on ServiceNow domains

**Requirements:**

- Extensive experience in Professional Services, ideally with a software OEM

background

- Strong understanding of AI integration into workflows, decision-making, and

automation

- Experience with agentic/autonomous systems, vector search, human-AI interaction

- Proven experience with large-scale, distributed systems and relevant technologies

(Kubernetes, Kafka, Flink, Spark)

- Programming expertise, especially in Java, JavaScript/TypeScript

- Familiarity with ServiceNow certifications (CMA, CTA) and additional certifications

(TOGAF desirable)

- Hands-on with LLMs, prompt engineering, and applying AI to solve real-world

problems

- 6+ years in software engineering, with a focus on product design and user

experience

- Strong stakeholder management, communication skills, and ability to handle

complex customer needs

- Architectural and systems design skills, capable of working with changing priorities

**Skills:**

- Technical: ServiceNow platform, AI/ML, large-scale systems, web frameworks,

Java, Kubernetes, data streaming tech

- Consulting/Communication: Customer engagement, solution presentation,

translating technical concepts to business stakeholders

- Design & Visualization: Creating wireframes, workflows, conceptual documents

- Soft skills: Ownership, execution, collaboration, agility in evolving environments