Job Description
Principal Engineer, Technical Support - 1:1 Customer Engagement
Job Category: Client Support
Location: India - Telangana - Hyderabad
**Meet Our Team:**
We are face of Pega. Our aim is to Providing world class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe.
**Picture Yourself at Pega:**
The Principal Technical Support Engineer (PTSE) is a key technical role within Global Customer Support (GCS) and the first point of contact to customers to address issues. This position develops customer satisfaction and loyalty by providing superior support services for Pega’s products.
**What You'll Do at Pega:**
The PTSE uses their understanding of Pegasystems’ products, the technical environment in which they run, and our customers’ business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in Pega
**Who You Are:**
+ Should be ready to work in Support coverage in rotational shifts
+ Ability to identify, propose and implement solutions and ability to work in a flexible, team environment
+ Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture
+ Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict
+ Proven ability to interact directly with customers at all levels
+ Demonstrated customer-facing skills including expectation management, communication skills, information management
+ Demonstrated effective oral and written communication skills, including poise in pressure situations
+ Good to have: Experience working with J2EE Application Servers (preferably Websphere, Weblogic and Tomcat) and/or relational databases (preferably Oracle, DB2 and UDB)
+ Troubleshooting and debugging experience would be an added advantage
**What You've Accomplished:**
+ 6 to 9 years of experience in a technical role involving Pega PRPC, Java, J2EE expertise and databases programming experience.
+ 6+ years of experience as a Java, J2EE software developer
+ 2+ years of experience as a J2EE servers administrator and J2EE server software products support with exposure to database concepts and administration
+ Demonstrated ability to successfully interact in technical discussions.
+ Strong analytical and problem-solving skills.
+ Should have extensive experience at Core Java, JSP, Servlets and JDBC
+ In-depth knowledge of OOPS concepts, Multithreading, Exception Handling, Collections concepts and File systems
**Pega Offers You:**
+ Gartner Analyst acclaimed technology leadership across our categories of products
+ Continuous learning and development opportunities
+ An innovative, inclusive, agile, flexible, and fun work environment
+ Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
\#LI-SJ1
Job ID: 22281
**AI in Action –** Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it.
**Culture –** At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
**Export Compliance –** For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
**Accommodations –** If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.
https://www.pega.com/about/careers/equal-employment-opportunity
Job Category: Client Support
Location: India - Telangana - Hyderabad
**Meet Our Team:**
We are face of Pega. Our aim is to Providing world class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe.
**Picture Yourself at Pega:**
The Principal Technical Support Engineer (PTSE) is a key technical role within Global Customer Support (GCS) and the first point of contact to customers to address issues. This position develops customer satisfaction and loyalty by providing superior support services for Pega’s products.
**What You'll Do at Pega:**
The PTSE uses their understanding of Pegasystems’ products, the technical environment in which they run, and our customers’ business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in Pega
**Who You Are:**
+ Should be ready to work in Support coverage in rotational shifts
+ Ability to identify, propose and implement solutions and ability to work in a flexible, team environment
+ Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture
+ Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict
+ Proven ability to interact directly with customers at all levels
+ Demonstrated customer-facing skills including expectation management, communication skills, information management
+ Demonstrated effective oral and written communication skills, including poise in pressure situations
+ Good to have: Experience working with J2EE Application Servers (preferably Websphere, Weblogic and Tomcat) and/or relational databases (preferably Oracle, DB2 and UDB)
+ Troubleshooting and debugging experience would be an added advantage
**What You've Accomplished:**
+ 6 to 9 years of experience in a technical role involving Pega PRPC, Java, J2EE expertise and databases programming experience.
+ 6+ years of experience as a Java, J2EE software developer
+ 2+ years of experience as a J2EE servers administrator and J2EE server software products support with exposure to database concepts and administration
+ Demonstrated ability to successfully interact in technical discussions.
+ Strong analytical and problem-solving skills.
+ Should have extensive experience at Core Java, JSP, Servlets and JDBC
+ In-depth knowledge of OOPS concepts, Multithreading, Exception Handling, Collections concepts and File systems
**Pega Offers You:**
+ Gartner Analyst acclaimed technology leadership across our categories of products
+ Continuous learning and development opportunities
+ An innovative, inclusive, agile, flexible, and fun work environment
+ Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
\#LI-SJ1
Job ID: 22281
**AI in Action –** Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it.
**Culture –** At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
**Export Compliance –** For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
**Accommodations –** If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.
https://www.pega.com/about/careers/equal-employment-opportunity
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