Principal Engineer, Technical Support

Meet Our Team:

We are the face of Pega, delivering world-class technical support and guidance on Pega products and applications. Our goal is to make every client interaction easy, rewarding, and professional.
You’ll collaborate with top-tier colleagues and clients from around the globe. 

Picture Yourself at Pega:

The Principal Engineer, Technical Support is a key technical role within Global Client Support (GCS). You would be the first point of contact for customers to address technical issues, escalation and solve complex problems. 

You will be responsible for managing high-severity incidents, performing root cause analysis, and ensuring platform stability across global client environments. You will work closely with engineering, cloud operations, and client success teams to resolve complex technical issues and proactively prevent recurrence.

This position develops customer satisfaction and loyalty by providing sup...