Job Description
Principal Incident Commander
Job Category: Client Support
Location: Poland - Krakow | Poland - Remote
**Meet Our Team:**
The Global Service Organisation team deliver outstanding levels of service and satisfaction to our clients by creating, operating and continuously improving a robust operational framework that is well communicated, transparent and proactive. Our goal is to create unprecedented levels of trust with both our clients and internal stakeholders.
The role requires participation in weekend shifts, covering one weekend day on a weekly basis.
**Picture Yourself at Pega:**
Pega is changing the way the world builds software. Our goal is to be the no. 1 CRM SaaS company in the world. As a Principal Incident Manager, you will play a key role in the Global Service Operations Team to execute Pega’s critical escalation policies with a high sense of urgency. Yo...
Job Category: Client Support
Location: Poland - Krakow | Poland - Remote
**Meet Our Team:**
The Global Service Organisation team deliver outstanding levels of service and satisfaction to our clients by creating, operating and continuously improving a robust operational framework that is well communicated, transparent and proactive. Our goal is to create unprecedented levels of trust with both our clients and internal stakeholders.
The role requires participation in weekend shifts, covering one weekend day on a weekly basis.
**Picture Yourself at Pega:**
Pega is changing the way the world builds software. Our goal is to be the no. 1 CRM SaaS company in the world. As a Principal Incident Manager, you will play a key role in the Global Service Operations Team to execute Pega’s critical escalation policies with a high sense of urgency. Yo...
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