Job Description
Principal Incident Commander
Job Category: Client Support
Location: US - California - Remote
**Meet Our Team:**
The Incident Management Team is comprised of eight Principal Incident Commanders responsible for managing major incidents associated with Pega’s Cloud Software-as-a-Service (SaaS) product. Pega Cloud is a growing $1.3bn+ business with a 35% market growth.
**Picture Yourself at Pega:**
As Principal Incident Commander, you will play a key role in supporting clients through proactive and reactive incident management. Your role will involve managing the lifecycle of all incidents that include a variety of technologies, vendors, architectures, and support.
**What You'll Do at Pega:**
+ **Incident Leadership:** Serve as the primary contact for major incidents, leading incident bridges and driving resolution.
+ **Communication:** Craft high-profile communications, under pressure, for clients and stakeholders.
+ **SLA Adherence:** Monitor incidents...
Job Category: Client Support
Location: US - California - Remote
**Meet Our Team:**
The Incident Management Team is comprised of eight Principal Incident Commanders responsible for managing major incidents associated with Pega’s Cloud Software-as-a-Service (SaaS) product. Pega Cloud is a growing $1.3bn+ business with a 35% market growth.
**Picture Yourself at Pega:**
As Principal Incident Commander, you will play a key role in supporting clients through proactive and reactive incident management. Your role will involve managing the lifecycle of all incidents that include a variety of technologies, vendors, architectures, and support.
**What You'll Do at Pega:**
+ **Incident Leadership:** Serve as the primary contact for major incidents, leading incident bridges and driving resolution.
+ **Communication:** Craft high-profile communications, under pressure, for clients and stakeholders.
+ **SLA Adherence:** Monitor incidents...
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