Job Description
**Description**
**Partners with Engineering, Development, QA, and Program/Project Management peers to translate caregiver, business and technical requirements into components of a service architecture, ensuring that the service will meet compliance and operability standards, and KPIs around resilience, availability, quality, cost, and caregiver expectations. Creates and identifies standards and best practices and is responsible for building and implementing required architecture in partnership with other IS engineering teams. Designs components of a service delivery system that defines tools, hardware, processes, role assignments, dependencies, and documentation, resulting in a complete system that supports service delivery and meets KPIs. Creates detailed project plans including milestones, testing, documentation and implementation. Communicates with stakeholders and applies advanced diagnostic expertise to restore service with minimal disruption to the caregiver an...
**Partners with Engineering, Development, QA, and Program/Project Management peers to translate caregiver, business and technical requirements into components of a service architecture, ensuring that the service will meet compliance and operability standards, and KPIs around resilience, availability, quality, cost, and caregiver expectations. Creates and identifies standards and best practices and is responsible for building and implementing required architecture in partnership with other IS engineering teams. Designs components of a service delivery system that defines tools, hardware, processes, role assignments, dependencies, and documentation, resulting in a complete system that supports service delivery and meets KPIs. Creates detailed project plans including milestones, testing, documentation and implementation. Communicates with stakeholders and applies advanced diagnostic expertise to restore service with minimal disruption to the caregiver an...
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