Job Description
Are you ready to be on the frontlines of the next transformation of customer service at global scale? We're seeking a Principal Program Manager to serve as Chief of Staff and Technical Advisor for CS Network Solutions—the team reinventing how Amazon operates the world's largest customer service network through AI-Native capabilities.
In this role, you'll be the strategic multiplier who drives the rhythm of business, ensuring seamless execution across planning cycles, communications, and organizational alignment. You'll orchestrate complex, ambiguous initiatives that span technology, operations, and product organizations, translating vision into action while maintaining strategic altitude. Your responsibilities include managing cross-functional program coordination, executive updates and briefings, stakeholder communication, and best practice sharing. You'll drive OP1/OP2 planning processes, budget management and finance partnership (including integration with finance systems a...
In this role, you'll be the strategic multiplier who drives the rhythm of business, ensuring seamless execution across planning cycles, communications, and organizational alignment. You'll orchestrate complex, ambiguous initiatives that span technology, operations, and product organizations, translating vision into action while maintaining strategic altitude. Your responsibilities include managing cross-functional program coordination, executive updates and briefings, stakeholder communication, and best practice sharing. You'll drive OP1/OP2 planning processes, budget management and finance partnership (including integration with finance systems a...
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