Job Description

About the Company/Team
Oracle’s mission is to help people see data in new ways, discover insights, and unlock endless possibilities. Our Customer Support teams are at the heart of this vision, partnering with organizations worldwide to ensure their Oracle Database and applications deliver maximum performance, stability, and value. We foster a culture of excellence, innovation, and customer-centricity, empowering our engineers to solve the toughest technical challenges in mission-critical environments.

Job Summary
As an Advanced DBA Support Engineer, you will serve as a primary technical contact for customers, delivering expert-level guidance on Oracle Database and E-Business Suite environments. You will drive incident resolution, proactive engagement, and automation initiatives to optimize stability, performance, and value. This autonomous and highly visible role demands strong communication, leadership, and analytical skills—and a deep commitment to customer success across high-stakes technical landscapes.


Key Responsibilities

  • Install, configure, administer, and maintain Oracle Database/RAC environments (12c, 19c), including patching and upgrades.

  • Provide advanced administration and troubleshooting for Oracle E-Business Suite and related application technologies.

  • Conduct in-depth performance tuning including log analysis, SQL plan analysis, SQL profiling, and targeted SQL tuning for EBS.

  • Employ automation and scripting to streamline support operations, improve diagnostics, and enhance system performance.

  • Deliver responsive 24x7 support for customer-critical systems—managing troubleshooting, root-cause analysis, and incident resolution for performance and availability issues.

  • Support Oracle Enterprise Manager (OEM) environments and leverage monitoring tools for proactive database and application health management.

  • Lead escalated technical interventions, manage action plans, and coordinate closely with Oracle Development and Support teams.

  • Generate and update technical documentation, service plans, and knowledge base articles to ensure high-quality, consistent service delivery.

  • Foster strong customer relationships by providing consultative expertise and tailored recommendations.

    • Qualifications & Skills

    Mandatory:

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent professional experience).

  • Extensive hands-on experience with Oracle Database (12c, 19c) and Real Application Clusters (RAC) administration.

  • Proven proficiency in Oracle E-Business Suite administration, troubleshooting, and configuration.

  • Demonstrated expertise in EBS performance tuning, including log analysis, SQL plan/profiling, and SQL query optimization.

  • Experience delivering high-availability database support and performing advanced root-cause analysis.

  • Strong analytical, problem-solving, and communication skills.

  • Willingness and ability to provide 24x7 support for mission-critical customer environments.

    • Good-to-Have:

  • Proficiency in automation and scripting (., Shell, Python, or Ansible).

  • Familiarity with Oracle Enterprise Manager (OEM) or other monitoring tools.

  • Experience authoring technical documentation and knowledge base articles.

  • Certifications such as Oracle Certified Professional (OCP) or similar.

  • Prior leadership in customer engagements or technical escalations.


    • Career Level - IC4

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