Job Description
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
**Job Description**
**What Does Success Look Like**
In this role, you’ll collaborate with cross-functional teams to deliver innovative features and platform enhancements that drive continuous improvement. You’ll provide architectural leadership and foster new ideas, building scalable web applications using modern frameworks and micro frontend architectures. Additionally, you’ll champion our engineering efforts by sharing insights and best practices at conferences, community events, and in technical blog posts.
**What** **You’ll** **Do**
+ **Leadership and** **Team** **Mentoring** :
+ Lead, mentor, and inspire a vibrant team of frontend engineers to deliver high-quality products.Tofoster a culture of ownership, accountability, and continuous improvement within the team.
+ Conduct regular code reviews to ensure best practices andmaintaincode quality.
+ Lead knowledge-sharing sessions and encourage continual learning within the team.
+ **Cross-Functional Collaboration** :
+ Work closely with product managers, UX designers, and backend engineers to ensure seamless integration of features.
+ Translate business requirements into clear technical tasks and coordinate scope with cross-functional peers.
+ Proactivelyidentifyand mitigate cross-team dependencies.
+ **Technical Excellence** :
+ Drive architectural decisions, promote modern best practices, and ensure long-term viability.
+ Guide teams on implementing new frameworks or libraries, ensuring consistent adoption.
+ Architect next-generation frontend applications andmicro-frontends.
+ **Performance Optimization**
+ Continuouslymonitorand evaluate application performance across various devices and browsers.
+ Profile and debug performance bottlenecks, ensuringoptimalload times.
+ Implement advanced tooling and instrumentation for proactive performance tuning.
+ **Outbound Evangelism** :
+ Represent the team at conferences and technical meetups, sharing insights and best practices.
+ Write and publish technical blog posts toshowcaseinnovations and thought leadership.
+ Collaborate with marketing to highlight product achievements and engineering stories.
**What Makes You Qualified**
**Educational Qualifications and** **Experience:**
+ BE/BTech degree in software engineering, computer science, or a related field.
+ 9+ years of professional software engineering experience focused on web technologiesfocusing onReact.
**Technical Skills:**
+ Hands-on experience architecting **microfrontend** frameworksusing **Webpack Module Federation** and distributed runtime composition.
+ ProvenexpertiseinReact 18andNext.js — Pages and App Router, including SSR, hydration, server components, and edge rendering flows.
+ Strong command over modern JavaScript and TypeScript for building robust, type-safe applications.
+ Expert-level knowledge of **bundler tooling** (Webpack, Vite, Rollup,Turbopack) with proven ability to designoptimized build pipelines, performbundle analysis, and managecross-app dependencies.
+ Deep understanding of **CDN configurations** , caching strategies, and cloud deploymentsto ensure fast, resilient delivery of frontend applications.
+ Practical experience withCI/CD automation(GitHub Actions, Jenkins,CircleCI) to enable continuous testing and delivery pipelines for distributed teams.
+ Proficient incontainerization and cloud platforms(Docker, Kubernetes, AWS/Azure/GCP) for scalable frontend deployments and environment reproducibility.
+ Familiar withmonitoring and observability tools(Datadog, Sentry, Grafana) to track frontend health metrics and drive data-backed performance improvements.
+ Capable of writing and publishingtechnical blog posts, RFCs, and architectural guidesto influence at organization scale and mentor senior engineers.
**Soft Skills:**
+ Exceptional problem-solving abilities.
+ Ability to clearly articulate complex technical concepts to both technical and non-technical audiences.
+ PastExperiencespeaking at conferences, contributing to open-source projects, or writing technical content.
+ Strong teamwork and communication skills.
+ Ability to thrive in a dynamic, fast-paced environment.
**We focus on our mission** : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
+ Lead a new category of enterprise software that we call Unified-CXM.
+ Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
+ Create a culture of customer obsession, with trust, teamwork, and accountability.
**We believe in our product** : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
**We invest in our people** : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here (https://sprinklrbenefits.com/) .
To learn more about all-things-Sprinklr, visit our candidate resource hub here (https://www.sprinklr.com/candidate-page/) .
**EEO - Our philosophy** : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
**Warning about Recruiting Scams:** Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review (https://consumer.ftc.gov/consumer-alerts/2023/08/scammers-impersonate-well-known-companies-recruit-fake-jobs-linkedin-other-job-platforms) the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
We’re excited that you’re interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
**Job Description**
**What Does Success Look Like**
In this role, you’ll collaborate with cross-functional teams to deliver innovative features and platform enhancements that drive continuous improvement. You’ll provide architectural leadership and foster new ideas, building scalable web applications using modern frameworks and micro frontend architectures. Additionally, you’ll champion our engineering efforts by sharing insights and best practices at conferences, community events, and in technical blog posts.
**What** **You’ll** **Do**
+ **Leadership and** **Team** **Mentoring** :
+ Lead, mentor, and inspire a vibrant team of frontend engineers to deliver high-quality products.Tofoster a culture of ownership, accountability, and continuous improvement within the team.
+ Conduct regular code reviews to ensure best practices andmaintaincode quality.
+ Lead knowledge-sharing sessions and encourage continual learning within the team.
+ **Cross-Functional Collaboration** :
+ Work closely with product managers, UX designers, and backend engineers to ensure seamless integration of features.
+ Translate business requirements into clear technical tasks and coordinate scope with cross-functional peers.
+ Proactivelyidentifyand mitigate cross-team dependencies.
+ **Technical Excellence** :
+ Drive architectural decisions, promote modern best practices, and ensure long-term viability.
+ Guide teams on implementing new frameworks or libraries, ensuring consistent adoption.
+ Architect next-generation frontend applications andmicro-frontends.
+ **Performance Optimization**
+ Continuouslymonitorand evaluate application performance across various devices and browsers.
+ Profile and debug performance bottlenecks, ensuringoptimalload times.
+ Implement advanced tooling and instrumentation for proactive performance tuning.
+ **Outbound Evangelism** :
+ Represent the team at conferences and technical meetups, sharing insights and best practices.
+ Write and publish technical blog posts toshowcaseinnovations and thought leadership.
+ Collaborate with marketing to highlight product achievements and engineering stories.
**What Makes You Qualified**
**Educational Qualifications and** **Experience:**
+ BE/BTech degree in software engineering, computer science, or a related field.
+ 9+ years of professional software engineering experience focused on web technologiesfocusing onReact.
**Technical Skills:**
+ Hands-on experience architecting **microfrontend** frameworksusing **Webpack Module Federation** and distributed runtime composition.
+ ProvenexpertiseinReact 18andNext.js — Pages and App Router, including SSR, hydration, server components, and edge rendering flows.
+ Strong command over modern JavaScript and TypeScript for building robust, type-safe applications.
+ Expert-level knowledge of **bundler tooling** (Webpack, Vite, Rollup,Turbopack) with proven ability to designoptimized build pipelines, performbundle analysis, and managecross-app dependencies.
+ Deep understanding of **CDN configurations** , caching strategies, and cloud deploymentsto ensure fast, resilient delivery of frontend applications.
+ Practical experience withCI/CD automation(GitHub Actions, Jenkins,CircleCI) to enable continuous testing and delivery pipelines for distributed teams.
+ Proficient incontainerization and cloud platforms(Docker, Kubernetes, AWS/Azure/GCP) for scalable frontend deployments and environment reproducibility.
+ Familiar withmonitoring and observability tools(Datadog, Sentry, Grafana) to track frontend health metrics and drive data-backed performance improvements.
+ Capable of writing and publishingtechnical blog posts, RFCs, and architectural guidesto influence at organization scale and mentor senior engineers.
**Soft Skills:**
+ Exceptional problem-solving abilities.
+ Ability to clearly articulate complex technical concepts to both technical and non-technical audiences.
+ PastExperiencespeaking at conferences, contributing to open-source projects, or writing technical content.
+ Strong teamwork and communication skills.
+ Ability to thrive in a dynamic, fast-paced environment.
**We focus on our mission** : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
+ Lead a new category of enterprise software that we call Unified-CXM.
+ Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
+ Create a culture of customer obsession, with trust, teamwork, and accountability.
**We believe in our product** : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
**We invest in our people** : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here (https://sprinklrbenefits.com/) .
To learn more about all-things-Sprinklr, visit our candidate resource hub here (https://www.sprinklr.com/candidate-page/) .
**EEO - Our philosophy** : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
**Warning about Recruiting Scams:** Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review (https://consumer.ftc.gov/consumer-alerts/2023/08/scammers-impersonate-well-known-companies-recruit-fake-jobs-linkedin-other-job-platforms) the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
We’re excited that you’re interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
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