Principal Software Engineer

Responsibilities:

Strategy & Architecture:

oDefine vision, roadmap, and architecture for enterprise-scale conversational AI using Google Dialogflow CX and related AI/ML capabilities.

oEstablish standards for chatbot architecture, API patterns, performance, scalability, reliability, and observability; participate in platform/software selection.

oCreate reusable architectural patterns, accelerators, and best practices.

Design & Development (Chatbot):

oLead end-to-end design and implementation of virtual agents: flows, pages, intents, entities, parameters, state handlers, and fulfillment.

oDeliver experiences for both chat and telephony (call deflection, real-time support).

oOwn code quality (design reviews, code reviews), documentation, CI/CD, automated testing, and Level-3 support.

Integrations & Platforms:

oLead the design and integrations with back-end services via REST APIs and webhooks using Cloud Functions or Python/No...