Job Description
Overview
The Jaspersoft Customer Success team is committed to reaching beyond the boundaries of traditional support by intentionally growing mutually beneficial relationships with our clients, and we do this through active engagement to better understand their unique projects and partner with them to enhance their abilities/enable success with our products. The Customer Success Architect (CSA) is tasked with providing technical expertise to our clients as related to Jaspersoft. They work in tandem with the Customer Success Manager (CSM) to ensure customer adoption and expansion with the goal of providing a path towards both a successful subscription renewal and an expanded Jaspersoft footprint.
Primary Components:
- Customer Engagement (~70%) - This is a highly customer-facing role — Jaspersoft CSAs spend most of their time collaborating directly with Jaspersoft customers, guiding their technical enablement and building strong, trusted relationships.
- Training, Initiatives...
The Jaspersoft Customer Success team is committed to reaching beyond the boundaries of traditional support by intentionally growing mutually beneficial relationships with our clients, and we do this through active engagement to better understand their unique projects and partner with them to enhance their abilities/enable success with our products. The Customer Success Architect (CSA) is tasked with providing technical expertise to our clients as related to Jaspersoft. They work in tandem with the Customer Success Manager (CSM) to ensure customer adoption and expansion with the goal of providing a path towards both a successful subscription renewal and an expanded Jaspersoft footprint.
Primary Components:
- Customer Engagement (~70%) - This is a highly customer-facing role — Jaspersoft CSAs spend most of their time collaborating directly with Jaspersoft customers, guiding their technical enablement and building strong, trusted relationships.
- Training, Initiatives...
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