Principal Support Engineer

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Job Description:

Escalations & Customer Experience Engineering

Role Overview

The Principal Support Engineer is a senior hands-on technical expert responsible for driving rapid resolution of complex customer issues. This role blends deep technical troubleshooting advanced log and API analysis Datadog monitoring expertise and leadership of highseverity escalations. The engineer will collaborate tightly with Engineering Product and external vendors to eliminate root causes improve MTTR and elevate the overall customer experience.

This is a highvisibility individual contributor role requiring strong ownership urgency and the ability to translate complex technical problems into clear actionable paths forward for both customers and internal stakeholders.

Key Responsibilities

• Perform handson technical troubleshooting using Datadog (logs traces...