Principal Support Engineer

Principal Support Engineer page is loaded## Principal Support Engineerremote type: Hybridlocations: Barcelona, Spain: Santander, Spaintime type: Full timeposted on: Posted Todayjob requisition id: R- **It's fun to work in a company where people truly BELIEVE in what they're doing!**Job Description:# Escalations & Customer Experience Engineering## Role OverviewThe Principal Support Engineer is a senior, hands-on technical expert responsible for driving rapid resolution of complex customer issues. This role blends deep technical troubleshooting, advanced log and API analysis, Datadog monitoring expertise, and leadership of high‑severity escalations. The engineer will collaborate tightly with Engineering, Product, and external vendors to eliminate root causes, improve MTTR, and elevate the overall customer experience. This is a high‑visibility individual contributor role requiring strong ownership, urgency, and the ability to translate complex technical problems into clear,...