Principal Technical Account Manager, Skyvera (Remote) - $60,000/year USD

Customer support in telecom is notorious for slow response times, inflexible workflows, and fragmented experiences that frustrate users and erode trust. As enterprises increasingly expect instant, tailored resolutions, legacy support frameworks fall short. Data shows that more than 60% of clients will switch providers following a single negative service interaction, creating urgent demand for organizations to adopt proactive, adaptable support strategies.

Skyvera is redefining the standard. We've developed an AI-driven, high-velocity operating model that bridges customer satisfaction gaps. Our team goes beyond technical expertise—we are results-oriented problem-solvers. By combining comprehensive technical knowledge with cutting-edge AI capabilities, we resolve intricate technical challenges with speed and accuracy, enabling our clients to reach peak operational efficiency.

This position is about leadership. You will serve as the vital connection between our engin...