Job Description

About the team

Follow Up Boss (FUB) is Zillow’s central Customer Relationship Management platform, empowering real estate agents and teams to manage leads, build client relationships, and automate workflows. As the core of Zillow’s agent tooling ecosystem, we partner closely with other Zillow teams to deliver innovative solutions that help agents and consumers connect and collaborate. Our team is focused on accelerating FUB’s evolution through product innovation, platform modernization, operational maturity, and AI-powered capabilities that enhance both agent and engineering experiences.

About the role

As a Principal Technical Program Manager, you will lead high-impact initiatives that shape the future of Follow Up Boss. You will bring clarity to complex challenges, unite teams around shared goals, and drive programs that advance FUB’s capabilities and strategic roadmap. Your work will influence architectural and product direction, strengthen agent workflows, and help integrate AI into next-generation experiences for agents and engineers. This is an opportunity to drive meaningful change and raise the bar for program leadership at Zillow.

As a Principal Technical Program Manager, You Will Get To:

  • Define and drive strategic initiatives and technical investments across multiple engineering teams, creating clarity in ambiguous problem spaces and ensuring alignment with product and engineering leadership.

  • Collaborate with leaders and cross-functional partners to translate business objectives into clear technical program structures, execution plans, and measurable outcomes.

  • Serve as the connective tissue across engineering, product, design, operations, and customer support, fostering strong cross-team partnerships.

  • Partner with engineering and technical leaders to influence architectural direction, identify risks, recommend scalable solutions, and guide teams toward sound technical decisions.

  • Lead program execution from concept through delivery, shaping scope, breaking work into milestones, anticipating risks, and enabling teams to deliver reliably.

  • Drive process and operational improvements that enhance visibility, reduce coordination costs, and strengthen platform reliability and maturity.

  • Champion AI adoption by identifying opportunities to incorporate AI into agent-facing products and engineering workflows, and modeling effective use of AI tools.

  • Mentor TPMs and other program leaders, share best practices, and help scale program leadership capabilities across Follow Up Boss Engineering.

    • This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $178,300.00 - $284,700.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $169,300.00 - $270,500.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

    Who you are

  • 8+ years of Technical Program Management experience leading complex, multi-team engineering initiatives.

  • Strong technical fluency across modern engineering practices and the software development lifecycle, with the ability to engage in technical discussions and drive quality improvements.

  • Demonstrated ability to partner with engineering leaders to influence long-term technical and platform strategy.

  • Proven track record of driving clarity, alignment, and execution across engineering, product, and operational teams in high-ambiguity environments.

  • Skilled at translating ambiguous or competing requirements into structured, measurable programs, anticipating risks, and recommending pragmatic, scalable solutions.

  • Exceptional communication skills, with the ability to engage senior leaders confidently and concisely.

  • Experience using AI tools to accelerate analysis, decision framing, and productivity, with a strong interest in applying AI to product and engineering workflows.

  • Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

    • Get to know us

    At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

    Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of and included on the list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

    No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

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