Private Care Contact Centre Manager

The Private Care Contact Centre Team provides a single point of enquiry and access to prospective private patients seeking advice and information regarding private treatment at the Royal Marsden NHS Foundation Trust. The team deals with many patients' first point of contact with the Trust and it is important that this contact sets the high standards of customer service that the patient would expect from private care. In addition, the team process referrals for all private patients and take payments for initial consultations.

Main duties of the job

The postholder will play a pivotal role in working closely with clinicians to ensure the seamless delivery of care for private patients. In addition, they will collaborate with the Assistant Service Manager, Marketing and Communications Team, Accounts Team, International team, support staff, and key administrators to maintain an effectively supervised service pathway. The postholder will also take responsibility for all key...