Proactive Engineer

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Location: UK - Nottingham, UK - Milton Keynes | Job-ID: | Contract type: Standard | Business Unit: Information Technology

Life on the team

Join our End User Experience team and help make technology truly work for people. You’ll use End User Analytics (EUA) tools and real-time data to prevent issues before they occur, drive automation, and enhance how customers experience IT every day. Your insights will boost productivity, reduce incidents, and create lasting value for our customers.

What you’ll do

• Identify and deliver automation and remote action opportunities
• Collaborate with our EUA Centre of Excellence to test and implement improvements
• Use analytics to reduce incident volumes, speed up resolution, and improve user satisfaction
• Drive proactive investigations, self-healing, and self-help solutions
• Partner wi...