Job Description
**Position Summary:**
24/7 Roadside Assistance is a core service offering for Penske's contract and rental customers. The Proactive Diagnostic Specialist is primarily responsible for coordinating and executing assignments to support the newly created Proactive Solutions (ProS) Call Center. Through the integration of analytics, maintenance history, and other relevant considerations, this role will provide the needed timely actions to impact increased vehicle breakdown prevention.
**Major Responsibilities:**
• Customer Communications
- Engage in customer communications daily via email and phone. communications are focused around proactive notifications towards the need for vehicle maintenance with varying severity and urgency.
• Documentation
- Provide appropriate documentation of each scenario identified that requires action. Documentation will primarily exist in the internal systems of record, as well as other normal communication...
24/7 Roadside Assistance is a core service offering for Penske's contract and rental customers. The Proactive Diagnostic Specialist is primarily responsible for coordinating and executing assignments to support the newly created Proactive Solutions (ProS) Call Center. Through the integration of analytics, maintenance history, and other relevant considerations, this role will provide the needed timely actions to impact increased vehicle breakdown prevention.
**Major Responsibilities:**
• Customer Communications
- Engage in customer communications daily via email and phone. communications are focused around proactive notifications towards the need for vehicle maintenance with varying severity and urgency.
• Documentation
- Provide appropriate documentation of each scenario identified that requires action. Documentation will primarily exist in the internal systems of record, as well as other normal communication...
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