Proactive Solutions Specialist

Responsibilities

:
 • Customer Communications - Engage in customer communications daily via email and phone. communications are focused around proactive notifications towards the need for vehicle maintenance with varying severity and urgency.
 • Documentation - Provide appropriate documentation of each scenario identified that requires action. Documentation will primarily exist in the internal systems of record, as well as other normal communication channels (outlook, .
 • Field Maintenance Engagement - Proactively communicate and schedule service with appropriate field maintenance associates. Develop reliable approach, rapport, and follow-up.
 • Real-time problem solving - Assess the current state of a specific process or scenario that requires action to mitigate risk or assure success. Develop and execute immediate actions (today); review results of immediate actions with Supervisor / Team and discuss lessons learned. - Other projects as assigned by the supervisor