Problem Management

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

• Perform root cause analysis (RCA) for recurring incidents and major problems.
• Coordinate with technical teams to identify and implement permanent fixes.
• Maintain the Known Error Database (KEDB) and Problem Records in ITSM tools (e.g., ServiceNow, BMC Remedy).
• Conduct trend analysis to proactively identify potential problems.
• Facilitate problem review meetings and document post-incident reports.
• Ensure timely closure of problem records and adherence to SLAs.
• Collaborate with Incident, Chang...