Job Description

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Overall Job Purpose

The Problem Manager will oversee and deliver Problem Management across M&G Technology in India, working with internal teams and strategic partners to ensure compliance with central policies, standards, and governance.

Key responsibilities include:

  • Managing relationships with strategic partners.
  • Driving consistent delivery of Problem Management and related Service Management processes (Change, Incident, Configuration, Reporting, SLA, Business Relationship Management).

    • The role is integral to maintaining stability and reliability in Technology services through mature processes and governance frameworks, reinforcing business trust and enabling SIAM (Service Integration & Management) across multiple suppliers.

    Core Service Di...

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