Job Description

  • Location: Abu Dhabi UAE
  • Employment: Full Time
  • Industry: AI and IT Company
  • Sector: Government Entity
  • Contract: 1 year extendable
  • Experience: 79 Years

Role Overview

Drives root cause analysis and long-term resolution to reduce recurring incidents.

Key Responsibilities

  • Create problem records for priority incidents
  • Lead RCA and corrective action plans
  • Reduce incident recurrence through proactive strategies
  • Maintain problem management documentation
  • Provide trend and statistical reporting

Required Skills & Certifications

  • ITIL 4 Problem Management
  • High Velocity IT (HVIT)
  • Strong RCA and analytical skills

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