Problem Manager

Senior Problem Manager

The CIB Problem Management team is responsible for minimizing the impact of incidents by identifying and addressing their root causes across the organization. As a Senior Problem Manager, you will lead ITIL Problem Management processes, facilitate root cause analyses (RCAs), conduct postmortems, and ensure high-quality documentation and follow-up on problem tasks. You will take ownership of complex problems, drive remediation efforts, and contribute to thematic programs that address recurring issues. This role requires strong analytical, communication, and collaboration skills, as well as the ability to influence stakeholders and promote best practices.

Primary Responsibilities

Lead execution of ITIL Problem Management processes, including logging, categorizing, prioritizing, and tracking problems. Initiate, facilitate, and drive RCA meetings and postmortems to identify root and contributing causes of incidents. Ensure high-quali...