Job Description
Join our Team
About This Opportunity
Join our team at Ericsson as a Problem Manager. You'll be at the heart of our operation, responsible for overseeing the quality and integrity of our Problem Management process. Your role will span three important areas - Reactive, Proactive, and Enhanced Problem Management, each critical in ensuring a seamless and high-quality service for our customers.
What You Will Do
Total of 10 – 15 years of experience .
No repeated incidents in network
Identify, prescribe, and implement pro-active preventing methods in problem handling.
Act as owner of Problem Management cases, support implementation of its preventive actions
Perform Outage report analysis in details
Perform Alarm, TT correlations to resolve the chronic issues in the network.
Collect data for further analysis to find patterns of major problems
See...
About This Opportunity
Join our team at Ericsson as a Problem Manager. You'll be at the heart of our operation, responsible for overseeing the quality and integrity of our Problem Management process. Your role will span three important areas - Reactive, Proactive, and Enhanced Problem Management, each critical in ensuring a seamless and high-quality service for our customers.
What You Will Do
Total of 10 – 15 years of experience .
No repeated incidents in network
Identify, prescribe, and implement pro-active preventing methods in problem handling.
Act as owner of Problem Management cases, support implementation of its preventive actions
Perform Outage report analysis in details
Perform Alarm, TT correlations to resolve the chronic issues in the network.
Collect data for further analysis to find patterns of major problems
See...
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