Job Description
Job Description
The Problem Management team is responsible for identifying the root cause of production incidents, preventing recurrence, and driving long‑term stability across critical enterprise systems. This role will investigate medium‑ and low‑priority production issues that have customer impact, partnering closely with development teams, senior leaders, and technology stakeholders.
We are looking for someone with strong analytical skills, deep problem management experience, and familiarity with ITIL and ServiceNow as we continue our organization-wide transition toward more standardized processes.
Day‑to‑Day Responsibilities
Handle 2–3 new problem tickets per day, driving root-cause analysis for incidents that transition into formal problems.
Perform detailed investigations on ~15 active tickets at any given time.
Review, track, and update a backlog of 30–50 known errors, working through code changes, monitoring updates, or long‑term fixes required to move ...
The Problem Management team is responsible for identifying the root cause of production incidents, preventing recurrence, and driving long‑term stability across critical enterprise systems. This role will investigate medium‑ and low‑priority production issues that have customer impact, partnering closely with development teams, senior leaders, and technology stakeholders.
We are looking for someone with strong analytical skills, deep problem management experience, and familiarity with ITIL and ServiceNow as we continue our organization-wide transition toward more standardized processes.
Day‑to‑Day Responsibilities
Handle 2–3 new problem tickets per day, driving root-cause analysis for incidents that transition into formal problems.
Perform detailed investigations on ~15 active tickets at any given time.
Review, track, and update a backlog of 30–50 known errors, working through code changes, monitoring updates, or long‑term fixes required to move ...
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