Process Analyst – Insurance Claims

Your role and responsibilities

• Processing life and annuity insurance claims involves investigating, processing, and disbursing payments, including validating documents, determining claim actions, and calculating benefit amounts for beneficiaries. 
• Work well with Onshore /Offshore customers encouragingly and professionally via email and on calls. 
• Meet productivity and quality targets on a daily, weekly, and monthly basis. 
• Render overtime whenever requested by the Supervisor including rest day. 
• Use expertise to evaluate the work of others and assist in process calibration. 
• Facilitate team huddles and teach-back sessions as scheduled. 
• Complete certification on the identified process and developmental training. 
• Participate in functional and company-wide activities. 
• Adheres to company policy, guidelines, and house rules including attendance, clean desk, dress code, etc. 
• Maintain ke...