Process Analyst

Job Description

The Process Analyst is responsible for monitoring operational processes, designing key metrics and KPIs, and delivering data-driven insights that support continuous improvement across auto-related claims operations. This role partners closely with business teams to analyze performance, identify opportunities, and improve process outcomes through effective data analysis and reporting.

This position emphasizes process ownership, metrics design, and visualization, with a strong focus on Tableau-based reporting.
Key Responsibilities

Monitor and analyze end-to-end processes to assess performance, efficiency, and effectiveness.

Establish and maintain key metrics, KPIs, and performance indicators aligned to business objectives.

Pull, validate, and analyze data sets from multiple sources to identify trends, risks, and improvement opportunities.

Design and develop dashboards and reports using Tableau to cle...