Process Analyst

Job Description
The Production Operations Business Analyst is a key contributor to the stability, reliability, and effectiveness of enterprise production systems. This role partners closely with IT Operations, Engineering, SRE, and vendor teams to design and mature ITIL aligned operational processes, strengthen monitoring and event management workflows, and drive operational readiness for new and existing services.
The ideal candidate has hands on experience supporting real-time, high availability platforms with complex integrations, ideally within regulated, mission critical, or airline scale environments. This role blends operational process expertise, analytical thinking, and strong technical writing skills to improve service resilience, reduce incident impact, and enable consistent excellence in Production Operations.

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