Process Associate

Key Responsibilities:

• Process transactions as per defined SOPs (Standard Operating Procedures).
• Review, verify, and enter data with accuracy and speed.
• Handle client queries via email, chat, or calls (as applicable).
• Ensure timely completion of tasks within SLAs.
• Maintain confidentiality and data integrity.
• Collaborate with team members to resolve process issues.
• Identify areas for process improvement and escalate as needed.
• Prepare and maintain reports and logs as required.

Qualifications and Skills:

• Bachelor's degree in any discipline.
• 0–2 years of experience in BPO/KPO/Operations (freshers can apply).
• Good communication and interpersonal skills.
• Basic knowledge of MS Office (Excel, Word).
• Ability to work in shifts (rotational shifts may apply).
• Strong attention to detail and problem-solving skills.