Job Description
Job Type: Full Time Job Location: Gurugram Handle incoming calls and maintain the agreed SLA’s. Resolve concern by clarifying the customer’s needs and determining the cause of the problem; by offering the best solution to resolve the concern. Build sustainable relationships and trust with customers through open and interactive communication. Identify and assess customer’s needs and resolve the query to ensure first call resolution is met. Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Take the extra mile to engage with customers. Any graduate and above. 1 + years of calling experience in any financial customer care process (preferably dealings in loans, fraud, credit card, etc.). Excellent Communication Skills in English & Hindi. Proven customer support experience in a financial process. Strong phone contact handling skills and active listening. Customer orientation and ability to adapt/respond to different types of characters. Ability to work effectively in a team environment. Pleasant, professional, and courteous personality skills. Ability to multi-tasking, prioritize, and manage time effectively. None
General Description
The job role demands to answer customer calls and provide the best of customer service. The candidate is expected to meet the quality standards to provide world-class service.
Key Responsibilities & Accountabilities
Job Description [Mandatory]
Education Requirement [Mandatory]
Mandatory Profile Requirements (Competencies & Skills)
Desired Profile Requirements [Good to have]
Special Requirements/Certification [Optional]
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