Job Description

Job Type: Full Time Job Location: Gurugram

General Description

The job role demands to answer customer calls and provide the best of customer service. The candidate is expected to meet the quality standards to provide world-class service.

Key Responsibilities & Accountabilities

Job Description (Mandatory)

  • Handle incoming calls and maintain the agreed SLA’s.
  • Resolve concern by clarifying the customer’s needs and determining the cause of the problem; by offering the best solution to resolve the concern.
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Identify and assess customer’s needs and resolve the query to ensure first call resolution is met.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Take the extra mile to engage with customers.

    • Education Requirement (Mandatory)

  • Any graduate and above.

    • Mandatory Profile Requirements (Competencies & Skills)

  • 1 + years of calling experience in any financial customer care process (preferably dealings in loans, fraud, credit card, etc.).
  • Excellent Communication Skills in English & Hindi.
  • Proven customer support experience in a financial process.
  • Strong phone contact handling skills and active listening.
  • Customer orientation and ability to adapt/respond to different types of characters.

    • Desired Profile Requirements (Good to have)

  • Ability to work effectively in a team environment.
  • Pleasant, professional, and courteous personality skills.
  • Ability to multi-tasking, prioritize, and manage time effectively.

    • Special Requirements/Certification (Optional)

  • None

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