Process Associate

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate, Customer Care!
In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of the Internet and online applications.
Responsibilities 
• Respond to customer queries and customer concerns
• Provide support for data collection to enable Recovery of the account for end-user
• Maintain a deep understanding of client processes and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• Exhibit a capacity for critical thinking and analysis.
• Showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you!
Minimum qualifications 
• Graduate (Any Discipline)
• Freshers are eligible
Preferred qualifications
• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer-centric approach
• Excellent proficiency with written English and with a neutral English accent
• You should be able to work on a flexible schedule (including weekend shifts)