Job Description

Position: Customer Support Executive – Night Shift (Inbound Voice)


  • Salary: ₹15,000 – ₹19,000 per month
  • Additional Benefits: Travel Allowance, Subsidized Meals, Free Cab Drop, Attendance Bonus ₹1,000/month, Annual Bonus up to ₹15,000, PF & ESI coverage


Location: Salt Lake, Sector V, Kolkata (On-site)


Shift & Schedule:


  • Night Shift (Aligned with U.S. Time Zones)
  • Monday to Friday
  • Fixed Weekends Off (Saturday & Sunday)


Role Overview:


  • Handle inbound voice calls for U.S. Healthcare customers – no sales, no targets.
  • Resolve queries efficiently and professionally.
  • Provide empathetic, clear, and accurate customer support.


Requirements:


  • Strong English communication skills (verbal and written); neutral or U.S.-friendly accent preferred.
  • Minimum 12th pass; Graduation or Diploma is a plus.
  • Comfortable working night shifts.
  • Freshers and experienced candidates are welcome.


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