Process Associate

Position: Customer Support Executive – Night Shift (Inbound Voice)

Salary: ₹15,000 – ₹19,000 per month

Additional Benefits: Travel Allowance, Subsidized Meals, Free Cab Drop, Attendance Bonus ₹1,000/month, Annual Bonus up to ₹15,000, PF & ESI coverage

• Location: Salt Lake, Sector V, Kolkata (On-site)

• Shift & Schedule:

Night Shift (Aligned with U.S. Time Zones)

Monday to Friday

Fixed Weekends Off (Saturday & Sunday)

Role Overview:

• Handle inbound voice calls for U.S. Healthcare customers – no sales, no targets.
• Resolve queries efficiently and professionally.
• Provide empathetic, clear, and accurate customer support.

Requirements:

• Strong English communication skills (verbal and written); neutral or U...