Job Description
**Job Requisition ID #**
26WD94675
**Position Overview**
We’re hiring a Digital Support Process Designer & Analyst to shape, optimize, and operationalize AI-powered and intelligent automation (IA) workflows across the entire Customer Technical Success (CTS) organization. This role is the operational engine behind our AI/IA transformation. Mapping real support workflows, running experiments, gathering insights from global teams, and making sure our AI-driven solutions land cleanly and deliver measurable value across Digital Support (DS), Technical Support (TS), Global Customer Operations (GCO), Technical Adoption, and adjacent business functions.
This is a design + strategy role with a solution-architect mindset, on the human change management and process side. Someone who can zoom out to understand the entire support ecosystem, identify transformation opportunities, and then get hands-on with process mapping, experimentation frameworks, change manage...
26WD94675
**Position Overview**
We’re hiring a Digital Support Process Designer & Analyst to shape, optimize, and operationalize AI-powered and intelligent automation (IA) workflows across the entire Customer Technical Success (CTS) organization. This role is the operational engine behind our AI/IA transformation. Mapping real support workflows, running experiments, gathering insights from global teams, and making sure our AI-driven solutions land cleanly and deliver measurable value across Digital Support (DS), Technical Support (TS), Global Customer Operations (GCO), Technical Adoption, and adjacent business functions.
This is a design + strategy role with a solution-architect mindset, on the human change management and process side. Someone who can zoom out to understand the entire support ecosystem, identify transformation opportunities, and then get hands-on with process mapping, experimentation frameworks, change manage...
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