Process Documentation Specialist - Hybrid

Key Responsibilities

Process Documentation & Design

• Document business processes using clear, structured, and standardized formats
• Design and map end-to-end (E2E) processes, identifying roles, ownership, and handoffs
• Develop process flows, narratives, and supporting documentation

Review & Quality Assurance

• Review existing process documentation to ensure accuracy, clarity, and relevance
• Update process documents to reflect operational, system, or policy changes
• Ensure documentation aligns with approved governance standards and templates

Stakeholder Collaboration

• Collaborate with business units, IT teams, and project stakeholders to validate process steps
• Facilitate discussions to confirm process ownership, dependencies, and controls
• Communicate effectively with stakeholders across different levels of the organization

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