Process Engineer

Job Description

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.

Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.

About the Role

We are seeking a dynamic and innovative professional to join our team as a Process Engineer.  You will partner with domain leads and multidisciplinary digital product owners to simplify business processes, drive process rationalization, and deliver significant improvements in efficiency, cost, customer experience, and service quality.

Key Responsibilities

• Design and execute end-to-end digital operating models in partnership with domain leads and digital Product Owners.
• Analyse current workflows, products, tools, and systems to identify and prioritize solutions for process rationalization, reengineering, and organizational alignment.
• Support delivery of improvements in efficiency, marginal cost, customer experience, and service quality for business processes and underlying capabilities.
• Collaborate with Business Intelligence/Analytics and Customer/User Experience Analytics teams to define and measure metrics/KPIs, with clear attribution to business processes.
• Support the development of roadmaps reflecting customer/employee needs and foundational technology capabilities.
• Ensure target state processes and exception-based workflows are followed, controlled, and systemically tested for quality assurance in a repeatable and scalable manner.
• Convert target operating models and business processes into epics, user stories, business rules, and other relevant artifacts.
• Apply agile methodologies and ways of working.

Qualifications

Skills & Experience Required

• Experience in end-to-end product process (requirements gathering, briefing development teams, UAT testing, go-to-market/launching new products, writing user stories).
• Excellent process flow mapping, admin systems, configuration, and workflow creation/management skills.
• Advanced Excel skills, including mapping multiple product line codes.
• Strong attention to detail and drive.
• Excellent communication and presentation skills, with the ability to update and engage partners.
• Technically minded, curious, and able to challenge current ways of working.
• Ability to distil requirements into actionable and timely information.
• Domain knowledge is desirable.

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.

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