Process Excellence Lead (Contact Center)

We are actively hiring for International Process (Operations - Team Leader) 🚀

Job description

👩 💼 Designation- Team Lead

🌎 Location- Mumbai (Goregaon)

⏲️ Shift- 24x7 Rotational Shift (Including Night Shifts)

5 Days Working with 2 rotational week offs

Salary upto 9lpa

🏃 ♂️ ➡️️ Immediate Joiners Preferred 🏃 ♀️

Responsibilities-

* Should have experience with Card & Disputes OR AML & KYC.

* Excellent verbal and written Communication skills

* Experienced in Banking, Retail Banking, Card, Anti Money laundry, Money Laundry

* Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.

* Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.

* Develop and implement strategies to reduce shrinkage an...