Process Excellence Manager

About the job: Process Excellence Manager (Cebu City) | Onsite

Start Date: ASAP

Work Arrangement: 100% Onsite (Cebu)

Shift Schedule | Rest Days: Night Shift – No fixed weekends off

Roles & Responsibilities:

• Lead consulting assignments and deliver business value to the customers through quality initiatives.
• Support process excellence initiatives and drive improvement projects in a complex and fast-paced environment.
• Drive benchmarking and best practices deployment across accounts.
• Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
• Understand potential customer dissatisfaction drivers and proactively mitigate any CSAT risks.
• Work closely with customers and the operations leadership team to identify improvement opportunities and drive them to closure.
• Drive pro...