Job Description
Job Description: Process Excellence (PEX) Manager
Location: Coimbatore, India
Employment Type: Full-Time
Role Overview
We are looking for an experienced Process Excellence (PEX) professional with 10+ years of experience to drive operational efficiency, process standardization, and continuous improvement across customer operations. The role will focus on building scalable process frameworks, improving service delivery, and enhancing overall customer experience across multiple support channels.
Key Responsibilities
- Drive end-to-end process excellence initiatives across customer operations
- Design, implement, and govern robust process frameworks and operating models
- Lead continuous improvement programs to improve efficiency, quality, cost, and CX
- Analyze existing processes and identify gaps, risks, and improvement opportunities
- Establish and track KPIs, SLAs, and performance dashboards
- Conduct root-cause analysis and lead corrective and preventi...
Location: Coimbatore, India
Employment Type: Full-Time
Role Overview
We are looking for an experienced Process Excellence (PEX) professional with 10+ years of experience to drive operational efficiency, process standardization, and continuous improvement across customer operations. The role will focus on building scalable process frameworks, improving service delivery, and enhancing overall customer experience across multiple support channels.
Key Responsibilities
- Drive end-to-end process excellence initiatives across customer operations
- Design, implement, and govern robust process frameworks and operating models
- Lead continuous improvement programs to improve efficiency, quality, cost, and CX
- Analyze existing processes and identify gaps, risks, and improvement opportunities
- Establish and track KPIs, SLAs, and performance dashboards
- Conduct root-cause analysis and lead corrective and preventi...
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