Process Excellence, Manager, External Fulfillment Operational Excellence

Description
This role will be crucial in managing and optimizing seller experience through operational excellence, focusing on problem resolution, and driving continuous improvement in our marketplace
ecosystem.
As a Process Excellence Manager, you will be responsible for managing critical aspects of seller operations, including reimbursements, returns processing, and problem solving.
You will work closely with multiple teams to ensure seamless seller experience while maintaining Amazon's high standards of operational excellence. This role requires someone who can think strategically while executing tactically, with a
strong focus on data-driven decision making and process improvement

Key job responsibilities
- Lead and manage seller issue resolution processes, including reimbursements, returns, and clawback situations
- Conduct thorough root cause analysis on emerging seller issues and develop sustainable solutions Manage and optimize ticket resolution pr...