Job Description
**Industry: Telecom**
**Location: Guadalajara/ Mexico City MX**
**Education: Graduate in any discipline**
**Experience: 10 plus years**
**Employment Type: Full-time**
**PRINCIPAL RESPONSIBLITIES**
- Lead consulting assignments and deliver business value to the customers through quality initiatives.
- Support process excellence initiatives and drive improvement projects in a complex and fast paced environment.
- Drive benchmarking and best practices deployment across accounts.
- Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
- Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.
- Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
- Drive projects to improve and maintain the profitability of the process.Leading and ensuring governance for Quality/ Process Excellence in...
**Location: Guadalajara/ Mexico City MX**
**Education: Graduate in any discipline**
**Experience: 10 plus years**
**Employment Type: Full-time**
**PRINCIPAL RESPONSIBLITIES**
- Lead consulting assignments and deliver business value to the customers through quality initiatives.
- Support process excellence initiatives and drive improvement projects in a complex and fast paced environment.
- Drive benchmarking and best practices deployment across accounts.
- Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
- Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.
- Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
- Drive projects to improve and maintain the profitability of the process.Leading and ensuring governance for Quality/ Process Excellence in...
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