Process Excellence Manager

About the Role

The Process Design Specialist will be responsible for driving the improvement agenda across the vertical, working in close collaboration with senior stakeholders, including clients. This role ensures seamless execution of functional and vertical objectives, aligned with global charters focused on optimization, productivity enhancement, customer-centricity, and experience elevation. By leveraging continuous improvement initiatives and transformative strategies, the Specialist will focus on enhancing key customer-facing metrics such as CSAT, quality, turnaround time. Internally, the aim will be to improve productivity, accuracy, quality, and resource utilization through the application of Lean Six Sigma or agile methodologies and by embedding a strong culture of process excellence across the organization. This role is focused on enhancing key customer-facing metrics and improving internal productivity through process exce...