Process Excellence Manager

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

What You’ll Do

• Lead complex cross‑functional programs and initiatives, ensuring alignment with servicing strategy, OKRs, and long‑term business priorities.
• Develop clear program roadmaps and execution plans, tracking progress against KPIs, timelines, and budgets.
• Partner with senior leaders, product, engineering, and operations teams to align priorities and deliver measurable business impact.
• Establish strong stakeholder engagement practices, providing clear, polished, and executive‑ready communications on program status, outcomes, and impact.
• Proactively identify risks and issues, propose data‑backed solutions, and drive resolution in partnership with stakeholders.
• Apply Lean Six Sigma methodologies to identify root causes, implement im...