Process Excellence Specialist,Telecom Billing & Collections

Process Excellence Specialist, Telecom Billing & Collections

We are seeking an experienced talent with strong expertise in billing and collections within the telecommunications domain. The ideal candidate will leverage their industry experience to analyze business needs for Enterprise Billing and Collections, design efficient processes, and drive improvements in billing and revenue collection systems. This role requires a blend of analytical thinking, process optimization, and domain knowledge to ensure operational excellence and customer satisfaction.

Responsibilities

• Process Design & Enablement
  • Design and implement end-to-end processes for billing, invoicing, collections, and revenue assurance.
  • Conduct gap analyses to identify discrepancies between current practices and desired outcomes.
  • Pinpoint inefficiencies and recommend process improvements to enhance accuracy and minimize revenue leakage.
  • Develop work...