Job Description
Management Level
IEQ Retirement Solutions is transforming the retirement and pensions markets with leading administration and technology solutions. With over 1200 employees globally, 189 years of knowledge and 11 million pension scheme members and policyholders, we are here to help people plan for a confident financial future by delivering innovative, reliable and customer-focused retirement services. Our teams are driven by a shared commitment to excellence, collaboration and making a real impact to the lives of our clients and customers.
Role Summary
To carry out a range of assigned duties in accordance with predetermined procedures and service standards under appropriate guidance and direction. Ensure the prompt and accurate handling of requests from on behalf of our clients, as a service to high level executives and/or shareholders. Act as a liaison between the Relationship Managers and clients ensuring the daily review and completion daily work assigned.
Core Duties and Responsibilities
Carry out a range of assigned clerical / support duties ensuring prompt and accurate completion of all relevant account / data administration requirements within agreed service standards.
Respond to a range of general standard processing enquiries referring to senior colleagues where appropriate.
Contribute to the completion of the team’s workload.
Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service.
Undertake duties at a similar level as required.
Ensure compliance with Equiniti’s procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times.
Complete work within the security arrangements of Equiniti. Any deliberate contravention of these procedures may lead to disciplinary procedure.
Ensure that all work is undertaken within the quality system.
Ensure that work and ethics comply with all security arrangements both physical and information.
Competencies and Experience
Knowledge of stock option, restricted stock/unit .
Excellent oral and written communication skills
Ability to work effectively with all internal groups, clients and outside brokers
Strong understanding of Microsoft Office applications such as Excel, Word and PowerPoint
Strong ability to effectively solve problems through initiative, resourcefulness, creativity, self motivation, and a sense of urgency
Bachelor’s degree preferred
Uses clear and concise speech to communicate effectively and confident in delivery to others
Uses straightforward personal planning to organise own work effectively.
Knows where to find things and adheres to deadlines
A good understanding of specified products, routine tasks and procedures within own team, including some non-routine activities
Where appropriate is aware of regulatory practices and constraints which impact on own work.
Willing to work in UK Shift timings.
Benefits:
Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:
3 days of additional leaves on & above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiatives
Business related certification expense reimbursement
Comprehensive Medical Assurance coverage for dependents & Parents
Cab transport for staff working in UK & US shift
Accidental & Life cover 3 times of concerned CTC
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.
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