Process Executive - Customer Support (Japanese & English)

**Job Title:** Process Executive - Customer Support



**Location:** Malaysia



**Language required:** Japanese & English



**Detailed Role & Responsibilities**



· Listing Review (Verify and review information as per policy and guidelines)



· Analyze the data, reviews, moderates and fixes relevant data, Resolves user reports and queries



· Basic Listing Review



· Listing verification. Identify spam trends and escalate to relevant teams



· Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.



· Gather information via outbound calls to businesses



· Work collaboratively with the Team Leads



**Core Competencies**



· Excellent written, reading & spoken communications skills in English & Japanese Language; also understanding of...