Process Executive - Customer Support-Arabic & English

Job Title: Process Executive - Customer Support- Arabic & English Location: Malaysia Language required: Arabic & English

Detailed Role & Responsibilities

• Listing Review (Verify and review information as per policy and guidelines)
• Analyze the data, reviews, moderates and fixes relevant data, Resolve user reports and queries
• Basic Listing Review
• Listing verification. Identify spam trends and elevate to relevant teams
• Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
• Gather information via outbound calls to businesses
• Work collaboratively with the Team Leads

Core Competencies

• Excellent written, reading & spoken communications skills in English & Arabic Language; also understanding of local/native culture.
• Ability to handle multiple tasks simultaneously and competing priorities effectiv...