Job Description

Prodapt is looking for Immediate Process Executives for Voice/Non Voice process one of our US based Customer.


Job Responsibilities

  • Handle US customer Voice/Non Voice process.
  • Provide effective resolutions and accurate information to customers
  • Maintain high levels of customer satisfaction and call quality
  • Adhere to process guidelines, compliance, and performance metrics
  • Document call details accurately in the system


Required Skill Set:

  • Excellent US Accent & Clear Communication (Mandatory)
  • Strong verbal English communication skills
  • Good listening and problem-solving abiliti es
  • Ability to handle customer queries professionally
  • Basic computer knowledge
  • Experience: up to 3 years (Only Chennai location preferred)


Shift & Work Details:

  • Shift Timing: 6:00 AM EST 2:00 PM EST
  • Shift Type: Rotational Shifts
  • Week Off: Rotational
  • Night Shift Allowance: Yes
  • Cab Facility: Yes


Documents Required:

  • Updated Resume
  • Government ID Proof

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