Job Description

Process, Governance & Tools Expert (QtC-E)

Contract Type

Permanent

Country

INDIA

Location

Pune

Your opportunity

We are looking for a Process, Governance & Tools Expert (QtC-E), based in Italy, France, Portugal or India and reporting to QtC-E Manager. The candidate is expected to have strong knowledge of processes and tools used in QtC-E.

Your Mission

As Process, Governance & Tools Expert (QtC-E), you'll cover the following tasks:

1. QtC-E Process & Governance Management

  • Develop and maintain governance frameworks for consistent QtC-E execution across all regions.
  • Define and coordinate M-Cycle governance routines (cadence, agenda, participants).
  • Ensure QtC-E steps are understood, applied, and continuously improved.
  • Monitor process compliance and drive corrective actions as needed.
  • Enable effective cross-functional collaboration (Sales, PM, Finance, Supply Chain, Digital).

    • 2. Business Tools & Systems Management

  • Manage the QtC-E tool landscape (ERP, PM tools, quoting tools, dashboards, repositories, workflows).
  • Monitor tool performance and drive improvements aligned with business needs.
  • Coordinate updates, integrations, and enhancements with Digital/IT teams.
  • Maintain guidelines, training materials, and user documentation.

    • 3. Operational User Support

  • Provide timely support to users experiencing issues with QtC-E tools or processes.
  • Identify root causes and coordinate solutions with Digital/IT teams.
  • Act as the interface between business users and technical teams to translate needs into system requirements.
  • Ensure quick issue resolution to minimize business disruption.

    • 4. Access, Rights & Compliance

  • Administer user access and permissions in line with security and segregation-of-duties principles.
  • Conduct periodic audits of roles and access rights.
  • Ensure tool usage complies with QtC-E standards and governance.

    • 5. Performance Tracking & Reporting

  • Monitor and distribute QtC-E KPIs (cycle time, backlog, project performance, profitability).
  • Ensure data quality across reporting systems.
  • Provide insights and recommendations to support decision-making.

    • 6. Continuous Improvement & Change Enablement

  • Identify opportunities to enhance process efficiency, governance, and tool usability.
  • Support standardization, automation, and simplification initiatives.
  • Lead training, onboarding, and communication for new processes or tool updates.
  • Promote best practices and a continuous improvement culture.

    • 7. Stakeholder & Key-User Network Management

  • Build and maintain a strong key-user network across functions and regions.
  • Collect feedback, address operational challenges, and prioritize improvements.
  • Ensure alignment between local needs and global QtC-E standards.

    • Your Profile

    Level of education and languages:

  • Master’s degree in engineering or equivalent
  • Fluent in English; additional language is a plus
  • PMI certification is a plus

    • Required experience and Skills:

  • 5+ years of relevant project management experience. Experience in a management role is a must
  • Experience in the beverage industry and knowledge of Sidel Portfolio is a plus
  • Knowledge of project financials, installation and commissioning scope and challenges
  • Proficiency in MS Office, Project, ERP/ SAP
  • Excellent communicator and comfortable managing multiple tasks
  • Problem solving attitude
  • Ability to set and maintain high standards of self-performance with responsibility and accountability for successfully completing assignments and tasks
  • Available to travel up to 30% of the time 

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